OUR SERVICE AGREEMENT
Clear terms.
A better working relationship.
Standard service terms for Quotryn Web Hosting. Accepted through a written service order; existing signed agreements keep their agreed terms.
Version 2026-09-27 · Accepted through your service order
1. Your agreement with Quotryn
Quotryn is the trading name of the service provider identified by legal name, mailing address and contact details in your accepted service order. These standard terms become part of your agreement only when that order identifies and accepts this version. The order states your website, deliverables, prices, billing dates and approved exceptions. A specific written exception agreed by both parties takes priority; a data-handling addendum controls its subject. Viewing a website or receiving an invitation does not authorize a charge or accept a contract.
2. The build and client cooperation
Quotryn will use reasonable care and skill to create the standard website described in the order. The client supplies accurate business details, lawful content and timely approvals, and identifies any industry or accessibility needs. Target dates depend on content, access and feedback. Delays are discussed; silence does not automatically approve a launch or new charge.
3. What unlimited help means
Business and Care Plus include unlimited requests and revisions for ordinary content, design and standard-page changes to the same business website. No support-minute or per-revision fee applies. One implementation task per site is scheduled at a time; larger work is broken into agreed milestones. Unlimited requests do not promise instant completion, simultaneous projects or an entirely new software product. Starter includes technical/account help and self-editing; initial build corrections remain part of the agreed build.
4. Special work and outside services
Custom applications, substantial e-commerce or membership systems, paid advertising and unusual integrations are outside the standard launch scope unless included in the order. Discuss feasibility and written scope first. This agreement does not create an hourly or surprise change fee. Domains, business email and optional third-party subscriptions are paid to their providers only as agreed.
5. Build payments and monthly renewal
Your order states the build total, deposit, balance, monthly amount and billing start. Unless a different schedule is agreed in writing, 50% of the build fee is due to begin and the remaining build balance plus the first month is due at launch. Deposits reduce the build balance and are not collected twice. MONTHLY RENEWAL: your subscription renews each month at the agreed amount until canceled. The checkout shows the amount and renewal arrangement before payment. Optional AI-credit packs are one-time purchases with no automatic refill. Domain registration and optional outside subscriptions are separate only when approved. A change to advertised prices does not itself change your existing agreement.
6. Cancellation, refunds and hardship
Cancel future renewals in Studio under Plans & billing > Manage billing when available, or submit a billing/cancellation request through Get support or the contact in your service order before the next renewal. A request received before renewal is effective for that renewal even if our confirmation arrives later. We confirm the end date and final accounting. Unless your order or applicable law provides otherwise, hosting continues through the paid period; partial unused months are not automatically prorated. If a build is canceled, we account for reasonable work completed and approved outside costs, never exceeding the agreed build total; unearned advance payments are returned. The build fee is not a penalty for leaving. Temporary hardship arrangements state the discount, start/end dates and return price in writing, with no surprise back-charge.
7. Payment failure and suspension
An overdue or canceled paid plan may pause editing and AI access. Reading existing content, exporting and contacting technical/billing support remain available under the portal rules. Public-site removal is a separate owner action, not an automatic consequence of the first failed payment. Except for urgent security, illegality or abuse, Quotryn will provide reasonable notice and a chance to resolve a problem before removing a published website. An agreed end-of-service or handoff date may determine removal.
8. Client control and publication
Clients may edit supported words, photos, styles, contact details, navigation, ordinary pages and policy text within the agreed resources. Drafts are separate from the live site. Publishing is an explicit action by an authorized user, or an owner review if enabled. The client is responsible for the accuracy and rights of material it supplies or approves. Ask for help before publishing sensitive information, regulated claims or third-party material.
9. Ownership and portability
The client keeps ownership of its supplied content, trademarks and domain. To the extent Quotryn owns custom site materials created specifically for the client, those materials transfer after the agreed build fees are paid, unless the order identifies a different license. Quotryn retains its pre-existing software, reusable tools and templates, with a continuing nonexclusive license for components included in the delivered website. Third-party assets retain their own licenses. Standard exports have no export fee; they do not transfer the multi-client portal, third-party accounts or services.
10. Accounts, credentials and acceptable use
Each party protects its accounts and uses only authorized access. Prefer delegated access and scoped tokens; never send passwords or full card details in a normal support request. Do not use the service for unlawful content, fraud, malware, infringement, harassment, or attempts to access another client's information. Quotryn may take proportionate action to protect the system and investigate abuse.
11. Privacy, confidentiality, AI and alerts
Our privacy notice describes our own information practices; an appropriate data-handling addendum covers processing on your instructions where needed. Confidential information is used for the engagement and shared only with authorized people and providers as needed or required by law. Optional AI suggestions can be wrong and require human review. Prompts and selected reference content go to the configured AI provider when you use that feature; do not submit secrets or unnecessary sensitive information. The Gmail assistant creates suggestions and drafts, and does not send mail. Activation messages require owner review. Operational lead and support alerts may be sent to the owner’s configured recipient; alerts link to the secure portal without including customer message content. They do not subscribe you to marketing.
12. Quality, availability and limits
Quotryn will address reported defects in the agreed work with reasonable care. Search rankings, customer acquisition, revenue, universal browser compatibility and uninterrupted third-party services are not guaranteed. Resource limits and reply goals are explained in the order or plan card; reply goals are not completion deadlines or a formal uptime SLA. Rights and remedies that cannot legally be excluded remain intact.
13. Problems, remedies and disputes
Tell us about a problem through support or the contact in your service order so we can investigate and propose a reasonable solution. Each party remains responsible to the extent required by applicable law. These standard terms do not impose mandatory arbitration, waive class-action rights, or set an unreviewed monetary liability cap. Nothing excludes liability or a remedy that cannot legally be excluded. We first seek a good-faith written resolution; either party may use the remedies available under applicable law.
14. End of service and transition
Agree a handoff date, export needs, domain/DNS changes and provider responsibilities. The client should download needed material before agreed removal. Keep required payment, contract and dispute records as stated in the final retention policy; do not promise immediate erasure of all backups. A cancellation form records instructions but does not by itself cancel a payment-provider subscription.
15. Changes, notices and applicable law
Material price or service changes require appropriate advance notice and any consent required by law. We explain the new amount, effective date and cancellation route before a renewal affected by a price change; any longer legally required notice period applies. Posted edits do not retroactively rewrite a signed order. Notices use the contact details in that order. Mandatory laws and consumer protections remain applicable; any choice of governing law must be stated in the order and cannot remove nonwaivable rights. If a provision is unenforceable, the remaining terms continue to the extent permitted. The parties accept these terms through the service order, not by a document receipt button.
Questions? Contact Quotryn